19JULY 2019Technology Drives Accounts Payable into a New AgeBy Bethany Mezzadra, Director of Disbursements, The University of Maryland Medical SystemCXOINSIGHTS$ 1500Historically, accounts payable (AP) has shouldered the blame for the vast majority of late vendor payments and missed accruals. Is your AP team still at the bottom of the totem pole? Let technology help them to gain the respect they deserve!The classic line, "Well, I sent my invoices to AP!" gave way to the infamous black hole--the place where invoices go when there is no accountability in your process. New technology allows front-end customer service portals to help gain insight into the true gaps in the process. Inexpensive portals will accept scanned invoice copies and provide the sender with a confirmation and a ticket number. Once the invoice is processed and the ticket is closed, an automated response provides the sender with an update. Some applications also provide a survey to gather valuable performance
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