19NOVEMBER 2020by creating self-service and assisted-service capabilities as well as cash management optimization. "Our U.S. based team is intimately attuned to the U.S. market and understands the issues that financial institutions and retailers face. We leverage the global expertise of our entire firm to offer state-of-the-art hardware and software technology that streamlines traditionally labor-intensive tasks, freeing employees to spend more time deepening relationships with their customers and meeting their service needs," says Scott Hackl, the EVP of North American Sales at Hyosung America. The company's industry-leading position in cash management and cash automation--including the evolution and proliferation of recycling ATMs and the combined power of TCRs and recycling ATMs--gives them the expertise and experience to deliver value to their customers. Hyosung went from developing a small form factor recycling ATM a few years ago to introducing the world's first recycling island drive-up ATM in 2019. "Our recycling cassettes are interchangeable between devices, and our innovative `docking cassette' technology on our TCRs allows for simple, automated counting and auditing of a branch's entire cash ecosystem," states Hackl. Complementing its cash automation expertise, Hyosung has also led the industry in integrating self-service capabilities to core banking systems, greatly expanding the types of self-service offerings that financial institutions can provide to their customers and transforming the way those financial institutions serve their customer base.Further, Hyosung develops the key components like recyclers, depositories and dispensers for their ATMs. "We don't aggregate those components from other sub-manufacturers; we develop them in-house so that they are designed from the beginning to be a part of our ATMs and work cohesively with all of our other components," mentions Hackl. This gives Hyosung a performance advantage, as each component is designed with the holistic solution in mind. The modularized nature of the components also makes the ATMs easier to service, resulting in the highest uptime in the industry, another advantage they have in the marketplace. Having carved a unique niche, Hyosung is investing heavily in expanding both professional services and managed services. Hyosung has built out a complete toolset that manages software distribution, provides remote problem resolution, and monitors the health and performance of the devices on a network. The company is alsoexpanding the functionality of its retail ATMs, enabling customers to provide banking-style services to the end-user in a retail setting. Additionally, Hyosung is continually looking for ways to provide more secure and relevant authentication and interaction modes for customers to interact with their banks through its solutions. Our U.S. based team is intimately attuned to the U.S. market and understands the issues that financial institutions and retailers face
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