19OCTOBER 2022CFO TECH OUTLOOKthe human component. In the past 12 months, the Human Technologists model is certainly the main theme on the agenda of banks' Executives.For years, banks had been able to move the defined low-value business (payments, instant credit, etc.) to digital channels, but leaving main high-value processes still based on Branch models.Creating a synergy between the two worlds and combining "technology" with the true value that incumbent banks have--the people--, they are designing the new way of being a bank and the new distribution model for banking services. Many banking institutions today allow people and companies to manage their business remotely, exchange documents digitally, sign documents digitally. Each physical representation of the bank gradually becomes less significant, the advisor becomes a key element able to complement the use of technology, and enable the delivery of high-value services. Today it is possible to remotely manage investment services, evaluate mortgages, analyse and grant loans to businesses.What has happened in the recent decade has completely redesigned banking, and inevitably this is a journey of no return. The entire ecosystem that built the banking business will be forever transformed: the distribution model, the people, the products, everything that has been the "way" of being a bank for years will be forever redesigned, and the recent health emergency has significantly accelerated the transformation process.If I imagine the path that led the banks from the 2008 economic crisis to today, it certainly represents the most significant transformation amongst the different industries. The question is: Are we really at the final credits of this long transformation film, or is it all just the beginning?It is difficult to find the answer. It is also important to continue to ask the question and be supporters of the transformation. The "Branch and Paper-based" model is no longer sustainable, and most likely, the Covid emergency has boosted the distributed banking model by aligning the transformation process
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