Businesses can transcribe and record phone calls with customers using accounts receivable software that has a phone call capability
FREMONT, CA: Accounts receivable software varies depending on the firm's size, the software package size, and the objective of employing the software. Originally, accounts receivable software was created to automate the collection of past-due debts, but as technology has advanced, software developers have included other features such as mobile invoicing apps, online payments, and more.
When clients call in to have their credit card details read or a check sent in, it would be much more convenient if they could do it themselves. The ideal accounts receivable software should have an online bill payment feature that allows clients to access a payment site to review open bills and pay them right away.
Here are some features that should be included in every accounts receivable software:
Automated Email Management
Since a collector's time and effort goes into sending emails to customers asking them to pay their bills, an automated email tool is a great addition to any accounts receivable software. Create the email template, add the recipients, and the software will take care of the rest.
Phone Call Management
Calls are critical in getting customers to take action and pay their bills. Businesses can transcribe and record phone calls with customers using accounts receivable software that has a phone call capability. Another excellent feature is the automated voice recorder, in which consumers can obtain information about their outstanding balances and open bills.
Document Management
In accounts receivables accounting, there are a lot of records to deal with. Customers may want to see statements, purchase orders, invoices, and other documentation only to contemplate paying their bills. Customers' payment periods would undoubtedly be shortened if software could access those papers and attach them to emails.
Invoice Disputes
One of the most prevalent reasons for invoices not being paid on time is invoice disputes. If clients contest the invoice, there is a lower possibility of collecting the full payment. The likelihood of a quicker resolution increases when software properly elevates the dispute to the appropriate individual. Another valuable feature is the study of disagreements, which tells users what the most prevalent issue is so they can come up with solutions.
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